Returns
Withdrawal / Return - Exchange of Products
You have the right to return or exchange the entire order or part of it within fifteen (15) calendar days from the date you receive it. The shipping date of the returned product is considered to be the one indicated by the courier on the receipt of delivery. If the return is not made within 15 days, our company may refuse to accept it.
To exercise the right of return - exchange, you must:
Send the product in the perfect condition in which you received it, i.e., complete, without damage, and without the special markings-tags of the product removed, in the packaging in which you received it. The products must be returned exclusively by the courier service from which you received them, i.e., ELTA Door-to-Door.
Shipping Costs
Within Greece
Returns - exchanges are made exclusively by the courier service you received (ELTA Door-to-Door) and always at the recipient's expense, i.e., www.thebankofseeds.com. In case the customer chooses another courier company, the shipping cost is exclusively borne by the customer.
Returns
In case the reason for the return is due to an error by www.thebankofseeds.com, the entire amount paid by the customer is refunded. If the customer wishes to return the order without any fault of www.thebankofseeds.com, the return costs are deducted from the refundable amount and amount to €4.00.